For purchases via the MoTSO DeSIGNED website, 100% of the purchase price needs to be paid.

 

1. BASIC ORDER TIMELINE AND REFUND POLICY

1.1.  We design your wall art project and you pay for it as outlined in the section titled: "Order Process

1.2. You have 12 (twelve) hours from the time of order, to cancel your order by email to dumela@motsodesigned.com. You will then receive a refund less admin and service fees. Should the 12 hours lapse with no cancelation, then your order will be put into production and you will be unable to receive a refund.

 

1.2.1. A refund can only be refunded by EFT (Electronic Funds Transfer).

1.2.2. A refund request form will need to be completed outlining the details of the bank account to which the funds would need to be transferred.

1.2.3. As a fraud protection mechanism, the name and surname of the bank account holder needs to be the same as that on the Credit or Cheque card used to make the initial payment.

1.2.4. The bank reversal fees and a $40 (USD) admin charge for the value of the transaction to be refunded will be deducted from the refund.

1.2.5. A refund will be processed within 14 (fourteen) business days of cancelation.

1.3. Your project will be placed into production 12 hours after checkout and only once payment has been confirmed.

 

1.4. We endeavour on a best effort basis, to produce and dispatch your project within 7 (seven) business days of it being placed into production.

1.5. DHL Global Express or the Courier Guy will collect your project from our factory and will endeavour on a best effort basis, to deliver it to your door within 4 (four) business days.

 

1.5.1 Please note that it is your responsibility to settle any import customs duties or taxes with your respective government agencies before DHL will release your project to you. DHL will contact you with the information you provided at checkout to make the necessary arrangements. All goods are delivered DDU (delivered duty unpaid).

1.6. Once you have received your wall art project (signing the DHL or The Courier Guy waybill in the process), you have 7 calendar days to notify MoTSO DeSIGNED (Pty) Ltd by email (dumela@motsodesigned.com) of any reasonable legitimate dissatisfaction in the project you received as a result of a mistake, error and/or damage to packaging, on behalf of MoTSO DeSIGNED that may warrant a refund or reproduction. Should the 7 calendar days lapse, then MoTSO DeSIGNED will not process any refunds.

 

1.6.1. Exclusions to "1.6.", MoTSO DeSIGNED will not process any refunds in the event that:

 

1.6.1.1. you measured the wall incorrectly and your project does not fit the required space.

1.6.1.2. you picked the wrong image for your wall art project.

1.6.1.3. you attempted to apply/install the product and damaged it in the process.

1.6.1.4. the product is damaged as a result of any negligence on your part.

1.6.1.5. you do not supply any supporting evidence to substantiate the reason for your refund request (i.e. photographs and/or video).

1.6.1.6. you do not return the product in question back in its original sealed packaging.

1.6.1.7. It was a product on sale

2. DELIVERIES

2.1. Our policies and procedures relating to the delivery of products are set out in our delivery policy document.

2.2. We will arrange for the products you purchase to be delivered to the delivery address you specified during the checkout process, unless you specify that you will collect the product yourself.

2.3. We will use reasonable endeavours to deliver your product(s) on or before the date for delivery set out in the order confirmation or, if no date is set out in the order confirmation, within 7 business days for local deliveries; (and 15 (fifteen) business days for orders outside the Gauteng province) following the date of the order confirmation. We, however, do not guarantee delivery by this date.

2.4. We guarantee that unless there are exceptional circumstances, all deliveries of products will be dispatched within 30 (thirty) days following the receipt of payment and the date of the order confirmation.

2.5. For International orders, we will only deliver products to areas covered by the DHL Global Express.

2.6. An in-house delivery courier will be used to deliver orders within the Gauteng region. A delivery fee will be stipulated on the order.

3. RISK AND OWNERSHIP

3.1. The products you purchase from us will be at your own risk from the time that they come into your physical possession at the time DHL or Courier Guy waybill is signed or the physical possession of a person identified by you to take possession of the products at the time the delivery waybill is signed.

3.2. Ownership of a product that you purchase from us will pass to you upon the later of:

 

3.2.1. delivery of the product; 

3.2.2. receipt by us in cleared funds of all amounts due in respect of the product (including delivery charges and importation duties).

3.3. Until ownership of a product has passed to you, you will possess the product as our fiduciary agent and bailee.

4. ORDER CANCELLATION

4.1. We may immediately cancel a contract under these terms and conditions, by giving you written notice of termination, if:

 

4.1.1. you fail to pay, on time and in full, any amount due to us under that contract; 

4.1.2. you commit any material breach of that contract.

4.2. You may cancel a contract under these terms and conditions immediately, by giving us written notice of termination, if we commit any material breach of that contract. Take careful note of "1.2.".

4.3. If a contract under these terms and conditions is cancelled in accordance with this section, then:

4.3.1. we will cease to have any obligation to deliver products which are undelivered at the date of cancellation;

4.3.2. you will continue to have an obligation where applicable to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products).

5. RETURNS AND EXCHANGES

5.1. We want you to be completely satisfied with the purchase of your MoTSO DeSIGNED product(s). If you are unhappy with your purchase, you are welcome to return the item to us within 14 days of purchase, provided the product is in its original condition and sealed packaging.

5.2. In the event that your product is faulty, does not match its description or perform its function, then a full refund (including postage costs) will be made through the original payment method or store credit will be awarded.

5.3. We don't refund or exchange sale items.

5.4. To return purchases, please package the item securely and post to the address below. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price. When the item has been returned to us, we will arrange for the total price to be refunded into your account.

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Shipping & Returns Policy

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